Refund and Returns Policy

At disposablecarts.co.uk, your satisfaction is our top priority. We strive to ensure every product meets our high standards for quality and safety. However, we understand that issues can occasionally arise. Please read our Refund and Returns Policy carefully to understand your rights and how we can help.

Returns Eligibility

Due to the nature of our products, we can only accept returns on unopened and unused items in their original packaging. For hygiene and safety reasons, any item that has been opened, used, or tampered with cannot be returned.

To be eligible for a return:

The item must be unused and in the same condition that you received it.
It must also be in the original, sealed packaging.
You must request a return within 14 days of receiving your order.

How to Request a Return

To initiate a return, please contact our support team at [your email address] with the following:

Order number
Item(s) you wish to return
Reason for return
Clear photo(s) of the product, if applicable

Once your return request is approved, we will provide return instructions and a shipping address. Please note: return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5–7 working days.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please notify us within 48 hours of delivery with photos and your order details. We’ll resolve the issue promptly, either by replacement or refund.